TOTB Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

Your personal data will remain confidential under the Data Protection. This may include your name, email address, personal account preferences, retention of personal data concerning emotional/behavioural difficulties that you have shared with us about you/your child and request for information about our services. All of which will be retained with your active consent you have provided us in writing.

By default this website does not collect any personal data about visitors, and only collects the data from registered users. However, some of our plugins may collect personal data based on the below:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Please note that we keep contact form submissions for a certain period of six months in case you decide to come back to us and request support, however, please note that we do not use your information submitted for marketing purposes.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics **

The analytics package we use: Google Analytics.

To prevent Google Analytics cookies being set, you may install the Google Analytics Opt-Out Browser Add-On.

For general information about cookies and how to disable them, please visit

By default, WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data.

Who we share your data with

We do not share any personal data with anyone. If you request that we share your information with anyone, your permission will be requested in writing accordingly and you will be notified in writing accordingly.

How long we retain your data

We keep contact form entries for six months, analytics records for a year, and client referral forms for three years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your data is not sent any where without your written permission. Visitor comments may be checked through an automated spam detection service.

Contact information

If you have any concerns please do not hesitate to contact the Owner of The Open Toy Box directly. K R Burley, Tel: 07971 486685 or Email:

How we protect your data

The measures taken to protect your users’ data is all data is locked safely away, kept confidential to all parties at all times. This includes technical measures such as encryption; security measures such as two-factor authentication; and measures such as staff training in data protection.

What data breach procedures we have in place

The procedures we have in place to deal with data breaches, either potential or real, such as internal reporting systems, contact mechanisms, or bug bounties is dealt with the highest priority and managed by a professional committee.

Industry regulatory disclosure requirements

As a Accredited Member of the (BACP) British Association for Counselling and Psychotherapy we maintain confidentiality and abide the Framework of the BACP Code of Good Practice and Ethics.